If you feel you are not keeping up with computer-technology, do not worry. You not the only
one. Jim Cartlon, a Wall Street Journal reporter, recently collected complaints from the United States computer consumers.
And their complaints are far more "idiotic" than we think.
Following is the list of their complaints:
1. Compaq had to consider changing the command "Press ANY Key " to " Press ENTER Key " because many phone calls ask the location of the "ANY" button on the keyboard.
2. AST Technical Support received reports of trouble in using the mouse. When The techinal supports visited, they find mouse could not be used ... because it was still wrapped neatly
in the plastic wrapper. The user (a woman) had a phobia (fear) of a mouse (rat), so she did not dare to remove it from the plastic.
3. In the 1980s, when the diskette was still large, Compaq Technician had received a consumer's complaint in which the diskette couldn't read by the computer disk drive. After investigation, the consumer previously entered the diskette into the typewriter and type the label on the diskette surface.
4. A complaint of an AST's consumer who said his diskette is exposed to a virus that is difficult to clean. The AST official asked him to send a copy of the infected diskette to investigate more. Some days later, the AST's officer received a photocopy of the diskette from the consumer.
5. A DELL consumer complained that he could not send fax via the computer. After guiding directly for 40 minutes via phone, DELL officer found that the consumer were trying to send fax via computer by putting the faxed-paper on the monitor.
6. Another DELL consumer complained that the keyboard was not functioning after being cleaned up. When asked how he cleaned the keyboard, he explained, "I washed and scrubed
all parts of the keyboard with soap, and flushed with water, and dried it up. "
7. Another DELL consumer scolded because he could not switch on his brand-new computer. "All had been installed properly. But every time I pressed foot-pedal, nothing happened. "After
investigation, what he meant of "foot pedal" was: the mouse.
8. Again, another DELL consumer got angry because his brand-new computer did not
function. He explained everything was connected correctly, and when he waited for 20 minutes, nothing happened on the computer.
When DELL engineer asked whether "power switch" had been switched on,
he asked back, "Which Power switch?"
9. Here are the questions and answers between the NetWire with a Novell consumer:
The caller: Hello, with the Tech Support?
Novell: Yes, can I assist?
Callers: my coaster for glass on my PC was broken. Can I replace it?
Novell: coaster for glass? is it a gift when you buught a computer?
The caller: No. it is already in my computer. And when I put my glass on top of it, it was broken.
What I know, on the front of it it's been writen "CD-ROM, 16X."
(At the very time, the Novell official closed the phone directly and laughed out loud. ..)
Smile & Laugh ...!!!! ^ _ ^
